No Wrong Door in DC

Last year, on October 1, 2014, D.C. received a one-year federal grant (October 1, 2014 – September 30, 2015) to develop a three-year plan to transform current Long-Term Supports and Services (LTSS) programs and processes in the District into a single, No Wrong Door system for all populations and all payers.  LTSS are services and supports for people of all ages with disabilities and/or chronic illnesses who need help with everyday tasks like bathing, getting dressed, preparing meals, taking medications, and managing their home. This grant was funded by the Administration on Community Living (ACL), in partnership with the Centers for Medicare and Medicaid Services (CMS) and the Veteran’s Health Administration (VHA)

The D.C. CoP has been working hard to be a voice for supporting families on this project.  As a result of the project, the team has been collaborating closely with the Aging & Disability Resource Center (ADRC), Community Connections, as well as the 2-1-1 Information and Referral system in D.C.  CoP Project Directors Mary Lee Fay and Sheli Reynolds visited the group of stakeholders in May to help them understand how they can incorporate the LifeCourse framework and strategies for supporting families into the planning project.

The goals of the project are to work with people in need of LTSS, their families, advocates, government partners, and non-profits to design a system that:

  • Offers person centered planning
  • Is culturally and linguistically competent
  • Offers excellent customer service
  • Supports people to live with dignity in their homes
  • Is fiscally responsible and efficient
  • Links people with community-based LTSS

Now the team is embarking on a three-year project to implement their plans, working to transform the LTSS system in their state with a heavy emphasis on person-centered planning.

You can learn more about the goals of the project and view materials at http://dds.dc.gov/page/no-wrong-door.  We can’t wait to see what happens in DC and in other states a result of this project!


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Rachel is the Media & Design Specialist on the Family to Family team at the UMKC-Institute for Human Development, UCEDD. She completed her Master's in Public Administration with an emphasis in nonprofit management at UMKC. She is proud to say she is a second generation AmeriCorps member! Her passion is where social justice and technology meet. Her specialty is making projects, programs, and organizations look good.

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