LifeCourse Showcase: Using the LifeCourse approach to enhance Quality Assurance

Through National Community of Practice on Supporting Families of Individuals with Intellectual and Developmental Disabilities, the LifeCourse Framework continues to be developed and adapted by the University of Missouri Kansas City Institute for Human Development. The LifeCourse framework was originally created to help individuals and families of all abilities and all ages develop a vision for a good life, think about what they need to know and do, identify how to find or develop supports, and discover what it takes to live the lives they want to live. Since the inception of the framework in 2012, it has expanded to not only change the way people are supported in their daily lives and helped to plan for the future, but also to transform the policies and practices of organizations.

This month’s LifeCourse Showcase demonstrates how the LifeCourse framework can be used to enhance quality assurance.  Last month, October 20-21, 2015, the Council for Quality and Leadership held its annual conference.  The conference brought together nearly 350 professionals from more than a 120 organizations located in 4 different countries, to learn and share the very best practices and approaches in human services.

National Community of Practice Co-Director, Sheli Reynolds, was on the scene at the 2015 CQL Conference to present Charting Personal Outcomes Across The LifeCourse, a breakout session that provided an overview of the LifeCourse framework, connections between Personal Outcome Measures and the LifeCourse principles, and an introduction to LifeCourse tools and resources with concrete examples for use.

Developed by CQL, Personal Outcome Measures® are a tool that help organizations ensure quality services that are defined by the person supported are being delivered. The Personal Outcome Measures® contain 21 items that define quality from the individual’s perspective. These are the key indicators and experiences that people and their families have said are most important to them.

Below is the crosswalk we created to help attendees understand how the LifeCourse can line up with an existing outcome measure.

Graphic: Screenshot of Crosswalk of LifeCourse life domains and CQL Personal Outcome Measures®

LifeCourse and CQL Personal Outcomes® Crosswalk


You can learn more about the CQL Personal Outcome Measures® at

View a PDF of the Presentation: Personal Outcomes Across the LifeCourse PDF file

Rachel is the Media & Design Specialist on the Family to Family team at the UMKC-Institute for Human Development, UCEDD. She completed her Master's in Public Administration with an emphasis in nonprofit management at UMKC. She is proud to say she is a second generation AmeriCorps member! Her passion is where social justice and technology meet. Her specialty is making projects, programs, and organizations look good.

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