Aging & Disability Resource Centers/No Wrong Door Pilot Collaboration

The Community of Practice has begun working on a pilot collaboration with Aging & Disability Resource Centers and the No Wrong Door initiative.

The No Wrong Door System is comprised of Aging and Disability Resource Centers (ADRC), a collaborative effort of the Administration on Community Living (ACL), the Centers for Medicare & Medicaid Services (CMS), and now the Veterans Health Administration (VHA).  The goal of the system is to support state efforts to streamline access to long-term services and support (LTSS) options for older adults and individuals with disabilities. NWD systems simplify access to LTSS and are a key component to LTSS systems reform. ACL has funded 54 out of 56 states and territories to implement NWD activities to date. Since the inception of the program, NWD systems have responded to over 25 million contacts helping answer questions related to health and long-term services and supports.

The four key functions within a state’s No Wrong Door System are:

  • Public Outreach and Coordination with Key Referral Sources
  • Person Centered Counseling (PCC)
  • Streamlined Access to Public LTSS Programs, and
  • State Governance and Administration.

From Center for Disability and Aging Policy (CDAP): Aging & Disability Resource Centers Program/No Wrong Door System, http://acl.gov/Programs/CDAP/OIP/ADRC/ 

The Community of Practice is exploring where the ADRC/NWD initiatives and the CoP overlap, specifically in the areas of outreach and coordination with key referral sources, person-centered counseling, and streamlined access to LTSS.  Many parallels exist between the supports currently offered to families with I/DD across the country and the outcomes of the NWD.

Stay tuned for details on this collaboration!



Rachel is the Media & Design Specialist on the Family to Family team at the UMKC-Institute for Human Development, UCEDD. She completed her Master's in Public Administration with an emphasis in nonprofit management at UMKC. She is proud to say she is a second generation AmeriCorps member! Her passion is where social justice and technology meet. Her specialty is making projects, programs, and organizations look good.

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